Privacy & website storage
How this website handles your enquiry, visit counts, the assistant, saved studio choices and staff sign-in.
Enquiries you choose to share
The enquiry page composes a message in your browser. It does not automatically submit the customer form to Saedy or store that form in the website database. When you explicitly choose to open WhatsApp, the prepared text is passed to WhatsApp; you decide whether to send it there.
Counting visits
To see which decors and boards people look for, the site records the pages opened, searches typed, and clicks on WhatsApp, call and catalogue links. It uses a random number kept by your browser for this tab only, not a cookie, and no outside analytics service. If you are signed in as a trade customer, this activity is linked to your account so your branch can help you better. The records stay in the site's own database.
The website assistant
The assistant in the help button is an AI service. What you type, and its answers, are sent to our AI provider (OpenAI) to produce the reply and are kept by Saedy so staff can review the conversations and improve the answers. We store a one-way hash of your network address to limit how many questions can be asked in an hour, not the address itself. Do not share personal or payment details in the chat; for an order or a quotation, the assistant passes you to a branch on WhatsApp.
Saved studio choices and shortlist
The studio saves selected finishes in browser local storage. The material shortlist also saves product identifiers locally so you can return to your selection on that device. Personal details entered in the enquiry are not saved after you leave the page. You can remove saved choices by clearing this site’s browser data. These saves are not synchronised as a customer account.
Staff sign-in
The staff administration area uses an essential session cookie called saedy_session. It supports authenticated access and is configured to expire after seven days. Staff account and session records are held by the site to operate that access.
External services and contact
WhatsApp and linked supplier or social websites handle information under their own policies when you use them. Information you send to a branch becomes part of your direct conversation. Avoid adding information that is not needed for the material enquiry. Contact Saedy for questions about information you have shared.
For questions about information shared with Saedy, contact us at info@saedygroup.com.